Terms of Service

By accessing or using fragrify.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.

These Terms apply to all visitors, customers, and users of the site.

We reserve the right to update these Terms at any time. Continued use of our website after changes constitutes acceptance of the revised Terms.

You may use fragrify.com only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the site in any way that violates applicable Lithuanian, EU, or international law
• Attempt to gain unauthorised access to any part of our website or systems
• Transmit unsolicited commercial messages (spam)
• Impersonate Fragrify, our staff, or other users
• Use automated tools to scrape, crawl, or harvest data from our website

When creating an account, you must provide accurate, current, and complete information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Notify us immediately at info@fragrify.com if you suspect unauthorised access to your account.

All product descriptions, images, and prices are as accurate as possible. We reserve the right to correct errors and update information without notice.

Prices are displayed in Euros and include VAT where applicable.

We reserve the right to change prices, discontinue products, or limit quantities at any time.

All orders are subject to availability and acceptance. We reserve the right to cancel or refuse any order, including in cases of pricing errors or suspected fraud.

You will receive an order confirmation by email once your order has been accepted.

Payment must be completed at checkout. We accept major credit cards, debit cards, and PayPal. All payments are processed securely.

We ship from Lithuania using LP Express, GLS, BRT, and FedEx depending on your location. Estimated delivery times and costs are shown at checkout.

Free shipping is available on orders over EUR 75 within the EU.

We are not responsible for delays caused by carriers, customs clearance, or circumstances beyond our control. Risk of loss passes to you upon handover to the carrier.

As a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order — no reason required. Items must be unopened and in their original, undamaged packaging.

Fragrances that have been opened or used cannot be returned for hygiene and safety reasons, in accordance with Article 16(e) of the EU Consumer Rights Directive.

To initiate a return, contact info@fragrify.com. You are responsible for the return shipping cost. Once we receive and inspect the item, a refund will be issued to your original payment method within 14 days.

All content on fragrify.com — including text, images, logos, and design — is the property of Fragrify and protected by Lithuanian and EU copyright law.

You may not reproduce, distribute, or use our content without prior written permission.

Product names and brand marks of third-party fragrance houses referenced on our site belong to their respective owners.

Your privacy matters to us. Our Privacy Policy explains how we collect, use, and protect your personal data in compliance with GDPR.

By using our website, you consent to data processing as described in our Privacy Policy.

To the fullest extent permitted by Lithuanian and EU consumer law, Fragrify shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

This includes loss of data, profits, or business. Nothing in these Terms limits your statutory rights as an EU consumer.

Our maximum liability to you shall not exceed the total amount paid for the order giving rise to the claim.

These Terms are governed by the laws of the Republic of Lithuania and applicable European Union regulations.

Any disputes shall first be addressed by contacting info@fragrify.com. Unresolved disputes may be referred to Lithuanian courts. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We may update these Terms from time to time. The current version is always available at fragrify.com/pages/terms-of-service.

For material changes, we will notify you by email or a prominent notice on the website at least 14 days before they take effect.

For questions or concerns about these Terms, please reach out to us.

We aim to respond to all enquiries within 2 business days.