Terms and merchant information
A plain-language guide to who operates Fragrify and where to find the authoritative Merchant Policies.
Authoritative Terms of service
The Shopify Terms of service linked below contain the full current contractual terms and take priority over this summary.
Seller identity
MB Fragrify · Company code 305857249 · VAT code LT100014268819
Gastiloniu 17, 52283 Kaunas, Lithuania. Fragrify operates online only; this is a business and correspondence address, not a retail shop or default returns depot.
Orders, delivery and payment
Products, prices and availability are shown on the store. Available payment methods, carriers, transit estimates and costs are shown at checkout before payment.
Returns and statutory rights
A voluntary return may be requested within 14 days of delivery; fragrances must be unopened and sealed, and the customer pays ordinary return shipping. Fragrify covers the resolution of damaged or incorrect items. Separate statutory EU consumer rights continue to apply.
Complaints and consumer redress
Please first write to info@fragrify.com. Our general support target is 2 business days. Lithuanian consumer-dispute rules require a business response to a written consumer request within 14 days; if the issue remains unresolved or there is no reply, a consumer may apply to Lithuania’s State Consumer Rights Protection Authority (VVTAT) or through VTIS.