Frequently Asked Questions

We ship all orders within 1–2 business days. Standard delivery takes 3–5 business days within Europe. Express shipping options are available at checkout for faster delivery.

Yes, we ship to most countries across Europe. Shipping costs and delivery times vary by destination. You can see the exact shipping cost at checkout before completing your order.

Once your order ships, you’ll receive an email with a tracking number and link. You can also log into your account to view your order status at any time.

Absolutely. Every fragrance we sell is 100% authentic and sourced directly from authorised distributors and luxury perfume houses. We guarantee the authenticity of every product. No exceptions.

Each product page includes detailed scent notes (top, heart, and base) to help you choose. If you’re unsure, browse by scent category or contact our team for personalised recommendations based on your preferences.

Eau de Parfum (EDP) has a higher concentration of fragrance oils (15–20%), making it longer-lasting — typically 6–8 hours. Eau de Toilette (EDT) has a lighter concentration (5–15%) and lasts around 3–5 hours. EDP is ideal for evening wear, while EDT is great for everyday use.

We accept returns within 14 days of delivery for unopened, sealed products in their original packaging. If you received a damaged or incorrect item, please contact us immediately and we’ll arrange a free replacement or refund.

Contact our customer service team via the Contact Us page with your order number. Once we receive and inspect the returned item, we’ll process your refund within 5–7 business days to your original payment method.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Pay. All payments are processed securely with SSL encryption.

No, you can check out as a guest. However, creating an account lets you track orders, save your addresses, and get faster checkout on future purchases.