Siuntimo politika
Last updated: October 14, 2023
Thank you for choosing Fragrify for your online shopping needs. We want to ensure you have a seamless shopping experience, including a clear understanding of our shipping policies. Please review the following information to understand how we handle shipping:
1. Order Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation.
- During peak seasons or promotions, processing times may be slightly extended, but we strive to ship your order as quickly as possible.
2. Shipping Methods:
- We offer a range of shipping options to suit your needs. The available methods and estimated delivery times will be displayed during the checkout process.
- Our standard shipping method typically takes 4-5 business days for European orders and 5-10 business days for international orders.
3. Shipping Rates:
- Shipping rates vary depending on your location, the selected shipping method, and the weight/size of your items. Shipping costs will be calculated and displayed during checkout.
- We occasionally offer free shipping promotions, so be sure to keep an eye out for those!
4. Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status and location of your package.
- Please note that it may take up to 24 hours for tracking information to become available after your order has been shipped.
5. Domestic and International Shipping:
- We offer both domestic and international shipping services.
- International customers may be subject to customs duties, taxes, and import fees imposed by their country's customs authority. These charges are the responsibility of the recipient.
6. Address Accuracy:
- It is crucial that you provide accurate and complete shipping information during the checkout process. We are not responsible for any delays or misdelivery resulting from incorrect addresses.
7. Lost or Stolen Packages:
- In the rare event that your package is lost or stolen during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue promptly.
8. Returns and Refunds:
- For information on our return and refund policies, please refer to our [Return Policy](link to your return policy page).
9. Contact Information:
- If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our customer support team at info@fragrify.com
We strive to provide you with the best shopping experience possible. Your satisfaction is our top priority, and we appreciate your trust in Fragrify. Thank you for shopping with us!
Please note that this shipping policy is subject to change, and any updates will be reflected on this page.